About this learning plan
Are you ready to find out about the world of information technology (IT)? Learn about the history of computing and essential concepts about computer parts, network connections, hardware, software, computer security, and troubleshooting techniques. Then get hands-on practice troubleshooting a customer’s network issue, in a series of simulations, with a remote connectivity tool. Finish by gathering tips and resources that can help you launch a great career in IT support.
Complete the following required courses to earn an industry-recognized IBM SkillsBuild digital credential called Information Technology Fundamentals:
- Computer Basics
- Computer Networking Basics: How Computers Communicate
- Computing from Past to Present
- Security Basics
- Support Basics
- Troubleshooting for Hardware, Networks, and Software
- Support a Customer with a Network Issue
- Your Future in IT Support: The Job Landscape
What you’ll learn
After completing Information Technology Fundamentals, you should be able to:
- Identify computer basics, including the parts of a computer, the differences between local and cloud computing, and the importance of user identity and security on computer systems
- Identify personal, local, and wide-area networks, network security, network addresses, and network communications
- Identify milestones in the history of computing, the developments that allowed computers to become multifunctional, and hardware and software support for usability, accessibility, and security
- Recognize common ways to make computer hardware and software secure and ways IT professionals can protect users and systems from common security threats
- Describe troubleshooting and a basic troubleshooting methodology
- Explain techniques for troubleshooting and debugging hardware, networking, and software issues
- Collect information about a customer’s issue to form a theory, troubleshoot, and fix a network issue using a remote connectivity tool
- Recognize the job market, responsibilities and skill sets of IT support professionals, and resources and learning opportunities to explore
The knowledge and skills in these courses build on each other, so SkillsBuild recommends that you complete the courses in the order in which they are presented.
Duration: 11 Hours
Language: English
New Collar Talent, LLC is an authorized collaboration partner of IBM SkillsBuild.
Target audiences
- Ages 17+
- Beginner: Comprehension